Introduction
Humans form social groups and interact with each other, the most preferred mode is Speech & Voice communication. This also brings in the intrigue that what the conversation is all about, was it a positive or negative, angry, calm, rude, anxious, polite and most of all the intent that matters the most.
DataKlout is an AI & Cognitive solution that is designed to understand the human voice & speech-based conversations and ability to understand and provide insights and analysis in a particular conversation and provide trends and analysis over the aggregated conversations.
It’s time to understand the unadulterated “Customer Speak” not what you hear or assume to hear, get the transcription of the conversation with the tonal analysis, facial expressions, it’s time to hear your customers.
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Executive Screen
Whether it is a single call interaction or the whole day interaction that your executive so painstakingly addresses and acts as a bridge between you and the world of your consumer or prospect. DataKlout gives you the power at your fingertips or would rather say the power to understand your voice/video interactions.
- Intent analysis with the context of the interaction.
- Call analysis covering the various aspects of tonal quality, sentiments, key positive & negative words, phrases positive & negative, insights at the call level.
- Ability to download the report on key words, phrases extra for customer in the screen.
- Call transcription in near real time based on the time taken for model training to comprehend the language used.
- Promptly suggest best course of action using the complex deep learning contextual algorithms.
- Tonal agreeableness to provide the overall engagement direction of executive and customer.
Organization Screen
The consumer of your services, product and all touch points between the organization across society, city state, country or world. DataKlout, will help you understand the Intent that lies in these conversation.
- Intent analysis of the customer at variance with the agent for resolution for Manager to take a call.
- Aggregated tonal quality, sentiments, key positive & negative words, phrases positive & negative, insights of the aggregated calls & interactions.
- Trends, Aggregated Insights, and call analysis of the interaction with further classification based on demographics, campaign, event, support, maintenance, help desk etc.
- Customized recommendation based on the business use case i.e. compliance, maintenance, marketing, sales, product development, customer service, training, help desk, performance, Quality Control depending upon the domain and application areas.
- Aggregated best course of action using the complex deep learning algorithms and contextual response.
- Aggregated intent analysis or deep understanding of decision-making process of speakers in the call.
- Aggregated calls data sets for training of models and identifying deltas for scoring of recommendation engine & number of users.
- Aggregated CX score.
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Happy Clients
Projects
Hours Of Support
Hard Workers
Functional Application
Sales
The biggest challenge in sales campaign is the effort wastage due to transactional information that doesn’t give any insights on customer preferences or what they are looking for. With deep insights from the aggregated customer conversations, you can focus on results and be successful in your calls.
Marketing
Trends, analysis & insights after removing Personal Identifiable Information will give deeper understanding to engage customer and build Intelligent Products & Services based on the customer groups and increase the stickiness with customers.
Supply Chain
The insights from various maintenance and support calls can help in predicting the parts, products, issues and help plan the inventory/services across the organization based upon the projected demand and supply. It can also help in optimizing the SCM processes along with bringing in financial prudence.
Customer Service
To serve the customer better, the automation of process will eventually lead to Voice Bot using contextual response and lead to elimination of L1/L2/L3 support and only high-end customer support will be left. This will be a move towards digitization & Intelligent Banking without losing on enriched customer experience in their own language.
Help Desk, Maintenance & Support
The technical support help desk calls consist of critical customer interactions and information that consists of valuable insights on product, technical, customer experience and what is the pain points. DataKlout helps in getting this crucial information that can be used for various initiatives.
Process Automation
The insights from the various voice-based interactions, it is imperative for the organization to embark on various steps to automate and streamline the processes that will increase the efficiency. Beginning, from Sales, Marketing, SCM, Customer Service etc. and re-define the organization focused on “Customer Experience” as the sole reason to exist.
Training
The customer interaction insights also bring outs the aspect of Executive touch point, that customer has spoken to, whether it support, sales, marketing, help desk, technical or customer service etc. The actual inference could identify the training programs based on the weakness and strengths and also give an insight on performance of the individual and team. This will enable organizations to give specific training programs and optimize on the training spends.
Our Portfolio
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- All
- App
- Card
- Web
Our Team
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Walter White
Chief Executive OfficerSarah Jhonson
Product ManagerWilliam Anderson
CTOAmanda Jepson
AccountantBusiness Use Cases
Collections
Enable identifying the potential promise kept cases based on the conversation and predicting the likelihood of partial promise kept for review under the promise broken category of collection calls. Identifying the cases where there is difference of between the agents & DataKlout for review of the manager with an inbuilt review mechanism.
Process improvement
Understanding the Intent of customer, gives you the insights that will either prove or negate your assumptions leading to process improvement based on actual understanding of the customer decision making process and help in fine tuning your processes towards that end.
Quality Control
Automation of call transcription resulting in substantial reduction in manual QC of calls transcription process and eventually reducing the manual work up to 90% in a span of 12 months of model training.
Personal Identifiable Information
Removal of Personal Identifiable Information before analysis cross-selling & up-selling opportunities and reaching out to customers for permission-based marketing, sales and customer contact.
Cross-Selling & Up-Selling Opportunities & Personalization
of interactions by providing deep understanding of demographic by slicing & dicing of key words, phrases, emotion & sentiment analysis based on the voice/speech customer interactions.
Deeper Understand of your customers
Intent analysis and understanding of decision-making process through various steps involved in the negotiations and identification of what worked and what didn’t and identify call for action.
CX Score
Improved monitoring and measurable increase in CX score by campaign, customer interaction touch points.
Building Voice Bot
Ability to automate the L1, L2, L3 support through Voice Bot trained on contextual & cognitive AI models in future interactions.
Training Personalization
Continuous improvement & personalization of training of Customer Service Agent/Process Executive by analyzing cumulative call quality at individual, group and company level by identifying what is working and not working. Reduce cost of training by giving real time feedback and enhanced productivity that can be measured.
Benefits
DataKlout enables the organization to leverage its voice based customer interactions that enables:
Key decision making
Key decision making through consumable insights that has profound impact across the organization.
Customer loyalty
Build customer loyalty through deep understanding of the interaction and course of actions.
Streamline processes
Streamline processes, services, products and profitability of the organization.
Increased Productivity
Enables Agent performance optimization by focusing results through customer-agent engagement analysis.
Contact Us
Our Address
A108 Adam Street, New York, NY 535022
Email Us
info@example.com
contact@example.com
Call Us
+1 5589 55488 55
+1 6678 254445 41